Frequently Asked Questions
General & Policies
How long does shipping take?
Delivery times depend on your location.
United States: 4–8 business days
United Kingdom: 3–7 business days
Canada: 6–10 business days
Australia: 4–9 business days
Europe: 4–10 business days
Rest of the World: 6–12 business days
Orders are processed within 1–2 business days (Monday–Friday) before shipment.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your shipment at any time.
Can I change my shipping address after placing an order?
If you need to update your address, please contact us as soon as possible at support@aurelbay.com. We will do our best to assist you, but address changes cannot be guaranteed once the order has entered processing or has shipped.
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you may return your item within 30 days of delivery as long as it is unused and in its original packaging.
How long do refunds take?
Once your return is received and inspected, refunds are issued to the original payment method. Please allow up to 10 business days for the refund to be processed
What if my item arrives damaged?
If your item arrives damaged or defective, please contact our support team within 7 days of delivery so we can resolve the issue as quickly as possible.
Product Information
What materials are used in Aurel Bay jewelry?
Aurel Bay pieces are crafted from high-quality surgical-grade stainless steel with premium gold plating and protective coatings designed for everyday durability.
Is the jewelry safe for sensitive skin?
Yes. Our jewelry is hypoallergenic, making it suitable for most people with sensitive skin.
Can I wear Aurel Bay jewelry every day?
Yes. Our pieces are designed for daily wear, whether you're at work, at the gym, or enjoying time outdoors.
Can I wear the jewelry in water?
Yes. Aurel Bay jewelry is designed to handle water exposure such as showers, sweat, and everyday moisture.
For best long-term care, we recommend avoiding direct contact with harsh chemicals such as perfumes, lotions, or cleaning products.
Will the jewelry tarnish or turn my skin green?
No. Our materials and protective coatings are specifically designed to resist tarnishing and discoloration.
Guarantee & AB Triple-Seal Coating
What is the AB Triple-Seal Coating?
The AB Triple-Seal Coating is Aurel Bay’s protective finishing system. It consists of three precision-bonded layers applied over surgical-grade stainless steel to protect the jewelry from moisture, air, and daily wear.
Does the coating make the jewelry waterproof?
Yes. The AB Triple-Seal Coating helps protect the jewelry from water exposure, sweat, and everyday environmental factors.
What makes Aurel Bay different from other jewelry brands?
Aurel Bay combines refined design with durable materials and protective technology. Our goal is to create jewelry that looks elevated, feels comfortable, and lasts through everyday wear.
Do you offer a satisfaction guarantee?
Yes. Every purchase is backed by our 30-day return policy, allowing you to shop with confidence.
